Price and Service Terms

Version: 2026-08-30 · Language: English

Relationship to the GTC

These Price and Service Terms give concrete effect to the GTC, in particular Section 10 (Packages and Add-ons) and Sections 27–32 (Prices, Invoicing, Payment, Default of Payment, Upgrade, Termination). In the event of conflict, the GTC take precedence for general contractual matters, and these Terms take precedence for specific pricing and billing matters.

Packages and Package Prices

Formdia Property currently offers the packages Solo, Team, Business, and Enterprise, each with a different scope of users, active cases, storage space, and original photo retention period. In the product catalog, CSV and archive export are additionally prepared as a package feature for higher packages; these export types are not yet enabled as a feature at this time (see the Service Description, "Coming Soon" section). The product catalog currently holds the following prices:

Formdia Property also offers Single Protocol as a standalone, one-time product with no subscription: CHF 7.50 one-time for one complete case (photos, signatures, key protocol, Offline & Auto-Sync, final PDF), 90-day online retention, no subscription required, no auto-renewal. Single Protocol also currently has no active self-service checkout; ordering happens on request.

This pricing structure has been commercially resolved as the commercial basis. There is currently no active self-service checkout, no active payment provider, and no automated invoicing engine (see "Invoicing"/"Payment Term" below and GTC Section 29). The package price actually displayed in the customer portal at the time of contract conclusion is always determinative.

The package-dependent original photo retention period is: Solo 90 days, Team 180 days, Business 365 days; no fixed cap is set for Enterprise (individual). This period may be extended by a valid retention add-on (see "Add-ons" below).

Monthly/Annual Billing

Formdia Property offers a choice between monthly and annual billing. For annual payment, the customer receives twelve months of use for the price of ten monthly installments, thereby saving two monthly installments compared to twelve individual monthly payments. The permitted customer communication reads: "save 2 months with annual payment."

Trial

Formdia Property provides a free trial period of a maximum of 14 days, which additionally ends as soon as two cases have been finalized in the trial account — whichever limit is reached first (abuse protection). Cases actually finalized, not merely created, are decisive. A trial account is generally available once per company account. The trial account is started via self-service registration with email verification; larger prospective customers may alternatively be offered an individually activated pilot access. The trial runs on a dedicated internal trial plan not publicly marketed as a package — it is not a reuse of Solo/Team/Business/Enterprise. Upon expiry, no automatic paid contract and no automatic charge arises; a paid package must be selected and paid for to continue productive use.

Price Information / VAT

All published prices are exclusive of VAT. The operator is Formdia GmbH, Frohheimstrasse 8, 9325 Roggwil TG, Switzerland; VAT No. (UID) CHE-220.558.499. The specific VAT rate to be applied to genuine invoices remains configurable and must be confirmed on the merits before productive invoicing; no rate is derived here from the known registration.

Invoicing

Invoicing takes place in advance: for monthly billing, for the coming monthly period; for annual billing, for the coming annual period, in each case before the start or renewal of that period. Billing inquiries are handled via `billing@formdiaproperty.com`. There remains no automated self-service invoicing process and no Swiss QR-bill (see "Payment Method/Reference" below).

Payment Term

The payment term is 10 days from the invoice date. Timely payment of the respective invoice issued in advance is a precondition for the regular continuation of the coming usage period; a period already paid for remains usable in any case until its end.

Payment Method/Reference

Payment of an invoice by bank transfer has been resolved as the starting payment method. Formdia Property does not generate a Swiss QR-bill, does not have a verified QR-IBAN, and does not accept TWINT or credit cards; QR-bill and credit card/TWINT remain planned or possible future extensions.

Auto-Renew (Automatic Renewal)

A paid subscription renews automatically: a monthly subscription by a further month at a time, an annual subscription by a further year at a time, unless effectively terminated by the end of the respectively current paid period (see "Termination" below). Billing continues to take place in advance; price changes are governed by "Changes to Prices" below. This automatic renewal applies exclusively to already-paid subscriptions. The trial does not renew automatically, does not automatically convert into a paid subscription, and does not lead to any automatic charge — a paid package must be consciously selected and agreed by the customer.

Upgrade

A change to a package with higher limits (upgrade) takes effect immediately; the higher features/limits are available to the customer without delay. For the remaining term of the current paid period, the price difference between the previous and new package is recalculated pro rata. From the next renewal onward, the full price of the new package applies. An upgrade results in no data loss and has no adverse effect on existing Customer Data.

Downgrade

A change to a package with lower limits (downgrade) takes effect only at the end of the current paid billing period; the higher features/limits of the previous package remain in place until then. No pro-rata refund is made for the current period. The smaller package applies from the next period onward. Pursuant to GTC Section 23, a downgrade does not result in deletion of existing Customer Data; it remains readable. If existing usage exceeds the new limit, only new, capacity-increasing actions are blocked until usage is reduced or the package is upgraded again.

Add-ons

Add-ons extend individual limits of a booked package (e.g., extended original photo retention period, additional storage space). A standalone self-service purchase does not currently exist. Activation takes place upon request via `billing@formdiaproperty.com` (in future alternatively via the customer portal, once technically available) and is carried out administratively by Formdia Property; add-ons are paid in advance. If an add-on is activated during a running, already-paid base package period, it is invoiced pro rata for its remaining term. An add-on ends at the end of the respective paid add-on period; no pro-rata refund is made. The available add-ons and their catalog values are technically prepared in the product catalog and are displayed in the customer portal.

Enterprise

For customers with expanded needs, Formdia Property expressly agrees individual terms within the Enterprise package: no public fixed price, no self-service checkout, individual prices and limits, and optionally individual SLA, support, and retention arrangements. Deviations from these Price and Service Terms and the GTC apply to an Enterprise customer only insofar as expressly set out in writing in the respective Enterprise agreement.

Termination

For monthly billing, a termination takes effect at the end of the current paid monthly period; for annual billing, at the end of the current paid annual period. No pro-rata refund of already-paid periods is made; access remains fully in place until the end of the paid period. Absent an effective termination, the subscription renews automatically (see "Auto-Renew" above). The 30-day grace period pursuant to GTC Section 34 begins only after the end of the paid period. Termination shall be effected electronically via the customer account once this function is technically available; until then, termination is possible via `billing@formdiaproperty.com` or `support@formdiaproperty.com`. Termination by letter is not required. Deviating, individually agreed arrangements may apply for Enterprise customers.

Additional Services

Additional services beyond the base scope (e.g., individual onboarding, data migration, training, customer-specific configuration, integration/project work, and, where applicable, on-site support) are not included in the standard subscription. They are provided only upon express separate engagement on the basis of a separate offer, billed either at a fixed price or based on actual effort. Additional services do not renew automatically and do not create any entitlement under the regular SaaS subscription.

Reminders

After the fruitless expiry of the 10-day payment term, a first, free-of-charge payment reminder follows, then a second, likewise free-of-charge reminder noting an impending restriction of access (suspension, see below). No reminder fees, default interest, or collection costs are charged. This freedom from fees is resolved as a binding business rule; the introduction of such fees in the future requires a new, express business decision as well as compliance with the 30-day notice rule. Existing statutory claims (e.g., default interest under applicable law) are not thereby excluded on a blanket basis.

Suspension

If payment remains outstanding after the second reminder, Formdia Property may place the company account/subscription into a restricted state (`payment_required`/`suspended`). Login as well as invoice, payment, and account management remain possible; operational use is restricted. A suspension due to default of payment does not constitute termination of the agreement: existing Customer Data remains unaffected and is not deleted.

Reactivation

Full operational access is restored upon full settlement of outstanding claims. No reactivation fee is charged. This freedom from fees is resolved as a binding business rule; a future reactivation fee requires a new, express business decision.

Changes to Prices

Formdia Property announces price changes at least 30 days in advance. Already-paid, current billing periods remain unchanged in price; a new price applies at the earliest from the next renewal/billing period. If the customer does not accept an announced price change, it may terminate before the change takes effect (see "Termination" above). Deviating, individually agreed arrangements may apply for Enterprise customers.